After updating to iOS 18.6.2, many users—especially those with iPhone 14, 14 Plus, and 14 Pro Max—have reported a sudden and frustrating issue:
The rear camera won’t open, freezes, or just shows a black screen.
In some cases, users receive a “Camera Not Recognised” alert. Others see glitchy visual artifacts or total system freezes when switching camera lenses.
So what’s going on, and what can you do if your iPhone camera is now unusable?
Let’s walk through the verified cases and what steps actually worked for affected users.
- ✅ TL;DR: It’s likely a software-level camera control bug
- 🔧 5 User-Reported Fixes That Actually Helped
- 📱 Who’s Affected Most? Patterns from Verified Reports
- 🧾 What Does Apple Say About This?
- 🧯 When to Escalate: Signs It’s More Than a Glitch
- 📈 What Happens If You Wait?
- ✅ Final Checklist: Your Action Plan
- 🔗 References
✅ TL;DR: It’s likely a software-level camera control bug
- The issue started right after the iOS 18.6.2 update, across iPhone 14-series models
- The most common symptoms are:
- Rear camera stuck on black screen
- Freezes when switching to wide (.5x) lens
- “Camera Not Recognised” warning
- Front camera usually works, but Face ID or even overheating are reported side effects
- Apple has not acknowledged this as a widespread issue yet, but it’s gathering traction on forums
🔧 5 User-Reported Fixes That Actually Helped
1. Force quit the Camera & Photos apps
Result: Helped restore camera temporarily in several user cases
How to:
- Swipe up from the bottom to enter the app switcher
- Swipe up on Camera and Photos to close them completely
- Reopen Camera
2. Restart (or Force Restart) your iPhone
Result: In many reports, this brought the rear camera back for a limited time
How to (Force Restart):
- Press and quickly release Volume Up
- Press and quickly release Volume Down
- Hold the Side Button until the Apple logo appears
3. Reset All Settings (non-destructive)
Result: Improved lens switching behavior in some cases
How to:
Settings → General → Transfer or Reset iPhone → Reset → Reset All Settings
(No data will be deleted, but Wi-Fi passwords and preferences reset)
4. Free up storage space
Result: Helped reduce freezing in some reports
How to:
Settings → General → iPhone Storage → Delete unused apps/media
Aim to leave at least 10–15 GB free.
5. Erase All Content and Restore from iCloud
Result: In a few cases, users said this fully restored camera functionality—but it’s not guaranteed.
Caution:
- Time-consuming
- Requires full iCloud backup
- May not permanently fix the issue
Use this only if other fixes fail.
📱 Who’s Affected Most? Patterns from Verified Reports
Based on user forums and support threads, here’s where the problem hits hardest:
| Device | Typical Issue |
|---|---|
| iPhone 14 Plus | Rear camera won’t open, shows black screen, or triggers “Camera Not Recognised” |
| iPhone 14 Pro Max | Camera freezes when switching to ultra-wide lens, shows rainbow artifacts |
| iPhone 14 / 14 Pro | Fewer reports, but same symptoms in Camera app and third-party apps |
🧠 Theory: A camera control bug in iOS 18.6.2 may conflict with certain hardware modules, even those that haven’t been repaired or replaced.
🧾 What Does Apple Say About This?
📍 As of now (mid-September 2025), Apple has not publicly acknowledged the issue. However:
- Several Apple Support Community threads are active and growing
- Staff replies suggest:
- “Try resetting all settings”
- “Book a Genius Bar appointment for diagnostics”
- The issue may relate to Image/IO security changes introduced in 18.6.2
➡️ Speculation: The bug may be silently fixed in an upcoming patch like iOS 18.6.3 or 18.7
🧯 When to Escalate: Signs It’s More Than a Glitch
If any of the following are true, you may need hardware support or replacement:
| Symptom | Action |
|---|---|
| Rear camera never opens | Contact Apple Support for diagnostics |
| Camera freezes + Face ID stops working | Likely sensor/controller issue → seek repair |
| iPhone heats up or battery swells | Stop using immediately → Apple Store visit recommended |
| All apps using the camera fail (Snapchat, Instagram) | System-level camera access broken |
🛠 You can start with Apple Support app → Chat, or Genius Bar reservation via Apple.com
📈 What Happens If You Wait?
In many iOS bugs like this, users report:
- The issue resolves itself after a few days, especially with proper restarts
- Small patch updates (like iOS 18.6.3) quietly fix these without announcement
- Backing up now ensures you’re ready if a full restore is needed later
✅ As long as the issue isn’t worsening or affecting other systems, waiting for the patch is a valid option.
✅ Final Checklist: Your Action Plan
| Step | Do this |
|---|---|
| 🔄 Try Force Restart | Brings temporary relief for many users |
| ⚙️ Reset All Settings | Safe and often helps with minor iOS bugs |
| 📦 Free up storage | Make sure at least 10GB is available |
| 📸 Test in 3rd-party apps | If camera fails in all apps, likely system-level |
| 🧯 If no progress → Contact Apple | Especially if Face ID or overheating appears |
| ⏳ Optional: Wait for patch | iOS 18.6.3 or 18.7 may resolve it quietly |
